WARANTY INFORMATION

All made to order items have a 3 month warranty, within which we will help resolve any issue that may arise with the item. Bespoke items have a 6 month warranty. Our warranty is waived on international orders (outside of the UK) placed after 11 April due to shipping costs and restrictions. Please be aware of this before ordering. We DO NOT offer a warranty on these orders.

Please note, gold plated items are not covered under this warranty for any damage to the plating - gold-plated rings are not suitable for daily wear and need to be used carefully. Please visit our care guide for more information

We reserve the right to waive your warranty if you are abusive towards staff. We care about our valued employees and they will always go above and beyond to help you, please treat them with respect and kindness.

SHIPPING GUIDE

  • UK

    We utilize Royal Mail's tracked and signed-for service, providing full insurance coverage up to the value of your item. Once your piece is expertly crafted within the lead time specified in the product description, it will be hallmarked for authenticity and shipped directly to you with care.

  • INTERNATIONAL

    7-10* working days + lead time as listed on individual products

    Shipping internationally is £25 but only for orders below £400. For more expensive orders, shipping costs £35 due to increased insurance costs.

    *Please note these timings are approximate, and provided by Royal Mail. We are not responsible for delays on their part, such as strikes or errors.

    It is important to research the taxes and duties your country may charge on your purchase.

RETURNS AND EXCHANGES

Since all items are fully made to order, we cannot accept returns or exchanges, as each piece is crafted specifically for you. This includes cases where the wrong ring size is ordered. We strongly recommend having your finger professionally sized and using the mm measurement with our size guide, as sizing can vary across jewellers. If you’re unsure of your ring size, consider selecting the closest option and arranging for independent resizing afterwards.